FAQ
Questions, answered straight
Everything people ask before their first rental. If your question is not here, email us — we answer in the same window we text in.
14 answers · rates before 13% HST · deposits refunded by e-Transfer · delivery $95 flat in Barrie–Innisfil
Booking
Requesting, confirming and changing your dates.
Do I need an account to book?
No. Pick the equipment and dates, tell us where the work is, and send the request — it takes about a minute. We confirm by text.
How fast do you confirm?
Usually within a few hours, 7 days a week between 7am and 7pm. Same-day is often possible if the unit is free — say so in the notes.
Is my request a confirmed booking?
Not until we text you back. Your dates are held once we confirm; the calendar on each equipment page shows what’s already spoken for.
How are days counted?
A rental day is a calendar day, pickup to return. Seven days is the weekly rate, and you’ll never pay more than the weekly rate for a week — the quote does the math for you.
Can I cancel or change dates?
Yes — text us. Free to cancel until the unit leaves our yard for your delivery; after that the $95 trip fee applies.
Delivery
Pickup in Barrie, and what the float costs.
What does delivery cost?
A flat $95 per trip within the Barrie–Innisfil core, covering drop-off and pickup. Orillia, Angus, Midland and Collingwood are quoted flat by distance when we confirm.
Can I pick up instead?
Yes — pickup in Barrie is free for anything that fits your vehicle. The Toolcat and the commercial washer always come on our float.
What do I need on site for the Toolcat?
A flat, firm spot for the float to unload, and someone on site for a 15-minute walk-through. We handle the rest.
Payment
Rates, HST, and how the refundable deposit works.
How do I pay?
We confirm the total by text. The refundable deposit is sent by Interac e-Transfer to kempenfeltrental@gmail.com — there is no card and nothing is held on a card — and your confirmation text says exactly when it is due.
What’s the deposit for?
It’s a refundable deposit against damage and fuel, sent by e-Transfer. It’s returned in full — by e-Transfer — when the unit comes back in the shape it left.
Is HST included in the rates?
Rates are shown before HST. The quote on the review step shows HST (13%) and the total.
Equipment
Fuel, operators, and what happens when something goes wrong.
Do you deliver fuel with it?
Gas units and the Toolcat go out with a full tank. Bring it back full or we refuel at cost.
Can I rent the Toolcat with an operator?
Ask when you book — operator-driven service is available for some jobs.
What if something breaks?
Stop using it and text us right away. Normal wear is on us; damage from misuse comes out of the deposit. If a repair runs past the deposit we show you the invoice and work it out.
The full terms are on the rental agreement page — the short version is written in plain English.
Read the rental agreementAsk us. A person reads it.
Every message lands with the owner, not a queue. The fastest answer is a booking request — it comes back as a text with your dates and a full number on it.
kempenfeltrental@gmail.com · 7am–7pm, 7 days